Support
Help with AxioRank.
Reach a human, or jump straight to the docs, status, and security pages. No account required to get in touch.
agents@axiorank.com · security issues triaged first
Talk to us
agents@axiorank.com- Check status
- Live status and incidents
- Security issue
- Responsible disclosure
- Self-serve
- Documentation
Get help
Pick the fastest path.
Most questions are answered in the docs or on the status page. For anything else, email reaches a human.
Response times
When you will hear back.
Targets by plan. Security issues are handled ahead of everything, on every plan.
| Plan | Channel | Target |
|---|---|---|
| Free | Community and docs | Best effort |
| Pro | Within 2 business days | |
| Team | Within 1 business day | |
| Enterprise | Priority email and SLA | Contracted response, 99.9% uptime |
Pricing and what each plan includes is on the pricing page.
Slack app
Using AxioRank for Slack?
The Slack app routes alerts and approvals into a channel, adds an App Home dashboard, and answers the /axiorank command.
Common questions
Before you write in.
The quick answers that resolve most tickets.
How do I get help without an account?+
Email agents@axiorank.com. You do not need to log in or create an account to reach support. Include your workspace name, the page or endpoint involved, and what you expected to happen.
Where do I find setup guides?+
The documentation covers every integration, the gateway API, and the policy and approvals model. Start at the docs, or jump to a specific integration guide such as the Slack app.
How do I report a security vulnerability?+
Use the security page for responsible disclosure. Security reports are triaged ahead of normal support. Please do not post vulnerabilities in public channels.
Something is failing. Is it me or AxioRank?+
Check the status page first for any active incident. If status is green and you still see a problem, email support with the request id or audit log id and we will trace it.
How fast will I hear back?+
Response targets depend on your plan, from best-effort on Free to a contracted SLA on Enterprise. See the response times table above. Security issues are always handled first.
I use the Slack app. Where do I get help?+
The Slack integration page explains what the app does, and the Slack setup guide walks through install, approvals, the App Home tab, and the /axiorank command. For anything else, email support.
Still stuck?
Email support with your workspace name and what you are seeing. We will trace it from the audit log and get back to you.